Shipping policy

Shipping Policy

Effective Date: 26 August 2026
Website: https://ellabyronbay.com
Contact: info@ellabyronbay.com

At Ella Byron Bay, we aim to provide reliable and transparent shipping for every order.

1. Order Processing

Orders are processed within 1 to 5 business days (Monday to Friday). Orders placed on weekends or public holidays are processed on the next business day. During periods of high demand, processing times may extend slightly. Once your order has been dispatched, you will receive a confirmation email with tracking details.

2. Delivery Timeframes

After dispatch, delivery to Australia typically takes 7 to 12 business days, depending on destination. Please note:

  • Delivery times are estimates and not guarantees
  • Delays may occur due to customs, carrier disruptions, weather, or high seasonal demand
  • Deliveries to regional and remote areas may take longer than metropolitan addresses

Most shipments arrive within the stated timeframe.

3. Shipping Rates

Shipping within Australia is free on every order, with no minimum spend. Your order is sent with Australia Post and includes tracking. All prices are shown in Australian dollars.

Any additional charges, such as an express or upgraded service where we offer one, are shown at checkout before you pay.

4. Tracking

All shipped orders include tracking where available. Tracking information will be sent to your email once the order has been dispatched. If you have not received tracking details within 5 business days, please contact support.

5. Customs, Duty and GST

Your order is dispatched by our international fulfilment partners. Where GST applies to your order it is included in the price shown at checkout.

For consignments valued above A$1,000, the Australian Border Force may apply customs duty, GST and an import processing charge when the goods enter Australia. Where such charges apply:

  • They are not included in the price of the item
  • They are charged to you and paid by you as the customer
  • Shipments refused because of unpaid charges may lead to a return shipping deduction from any refund

6. Address Accuracy

Customers are responsible for providing accurate shipping details. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.

7. Lost or Delayed Packages

If your tracking shows a delay beyond the estimated timeframe, please contact us. If a package is marked as delivered but not received:

  • Customers must first contact the carrier to initiate a local investigation
  • We may assist in opening a formal claim where applicable

We are not responsible for theft or loss after confirmed delivery to the address provided at checkout. However, we will make reasonable efforts to assist customers in resolving carrier issues.

8. Risk of Loss

Risk of loss transfers to the customer upon confirmed delivery by the carrier.

9. Service Disruptions

We are not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, including bushfire and flood
  • Customs delays
  • Postal strikes
  • Carrier disruptions

Nothing in this policy excludes, restricts or modifies the consumer guarantees or any other right or remedy you have under the Australian Consumer Law.

10. Contact

For any questions about shipping:
Ella Byron Bay
Email: info@ellabyronbay.com
Website: https://ellabyronbay.com